Privacy Policy — Monaco Properties

Principality of Monaco — Website & customer relations

Last updated: August 20, 2025

This policy explains how Monaco Properties S.A.R.L. (RCI: 01S03945 — registered office: 14 boulevard d'Italie, 98000 Monaco) processes personal data collected through its website www.monacoproperties.mc, its forms (contact, visit requests, appointment booking, rental applications), its newsletters, and more broadly in the context of its real estate activities in the Principality of Monaco.

1) Data Controller

Monaco Properties S.A.R.L. is responsible for the processing described.

Privacy contact / exercise of rights: info@mpmonaco.com
Phone: +377 97 97 33 97
Postal address: 14 boulevard d'Italie, 98000 Monaco
Data Protection Officer (DPO): Martina Borbelyova — martina@mpmonaco.com

Legal information:

• Legal form: Limited Liability Company

• Brands: MONACO PROPERTIES, MONACO PROPERTIES SOLUTIONS, PENTHOUSE MONACO, UNIQUE REAL ESTATE, REAL IMMOBILIER 

• RCI number: 01S03945, registered on 19/06/2001

• Share capital: EUR 15,000

• Duration: 17/05/2001 – 17/05/2051

• Activities: Real estate transactions, real estate management and administration, property management, and related activities

2) Data Collected

We collect personal and technical information to provide our services and manage our customer relationships:

• Identity and contact details: surname, first name, address, email, telephone

• Project-related information: search criteria, budget, property details (sale/purchase/rental)

• Supporting documents: identity document, proof of address, proof of income, guarantees (in the context of rentals or transactions)

• Browsing data: cookies and trackers used to optimize your experience and measure site performance

Collection sources:

• Directly from you via forms, emails, phone calls or in-branch meetings

• Via our service providers (real estate portals, CRM, technical services)

Purposes of processing:

• Respond to requests, organize visits, manage customer and property files

• Comply with legal obligations (AML/CFT, accounting, taxation, fraud prevention)

• Manage customer relations and ensure quality of service

• Send newsletters or marketing communications on the basis of legitimate interest or consent where required

3) Legal Bases

• Management of requests and files: performance of pre-contractual or contractual measures

• Compliance with legal obligations: legal obligation

• Customer relationship management, quality monitoring: legitimate interest

• Prospecting and newsletters: legitimate interest or consent

4) Recipients

• Authorized personnel and service providers/subcontractors (hosting, CRM, business software, emailing, telephony, IT maintenance)

• Necessary partners: notaries, diagnosticians, contractors/technical service providers, insurers, banks, guarantors

• Administrative or judicial authorities where required by law

5) Transfers Outside Monaco

If certain data is hosted or processed outside Monaco (or outside the EU), appropriate safeguards are applied (standard contractual clauses, binding corporate rules, certifications).

6) Retention Periods

• Client files/transactions: for the duration of the relationship, then 5 to 10 years depending on legal obligations

• Rental applications not accepted: 6 months after the decision, unless longer retention is expressly agreed

• Leads: 24 months from the last contact

• Cookies/trackers: depending on type (see Section 9)

• Data submitted via forms: 1 year after the last interaction, extended if a new contact occurs

7) Your Rights

In accordance with Monaco law and the GDPR (EU), you have the right to:

• Access your personal data

• Rectify inaccuracies

• Request erasure or portability of your data

• Restrict or withdraw your consent

• Object to processing, including direct marketing

To exercise your rights:

• Email: info@mpmonaco.com

• Postal mail: 14 boulevard d'Italie, 98000 Monaco (please include proof of identity if required)

• Complaint: APDP (Principality of Monaco) or CCIN (for GDPR/EU)

8) Security

Measures implemented include:

• Access controls and authorization management

• Encryption of mobile devices and regular backups

• Traceability and compartmentalization of files

• Clean desk policy and staff awareness training

• Internal incident management procedures

9) Cookies and Trackers

Monaco Properties uses cookies for:

• Analytics: site traffic and user behavior (Google Analytics, anonymized data)

• Functionality: remembering preferences, improving user experience

• Social networks: third-party cookies for sharing on social platforms

Important:

• Strictly necessary cookies are stored without consent

• Other cookies require consent via the site banner

• You can manage your preferences in your browser; however, some functions may be limited if cookies are disabled

10) Minors

Our services are not specifically intended for minors. Parents or guardians may request the deletion of data collected from their children where no legal basis applies.

11) Short Forms

• Contact/visit form: “Your data is processed to respond to your request and organize the visit, based on pre-contractual measures/legitimate interest.”

• Newsletter: “Your email is used to send our news and real estate updates. Legal basis: consent/legitimate interest. You may unsubscribe at any time.”

• Rental application: “Your data and supporting documents are processed to review your application, prepare the lease and comply with our legal obligations.”

12) Updates

This policy may change to reflect regulatory updates or changes in our practices. The most recent version is always available on our website. We encourage you to review it regularly.